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Personalized CX isn’t going away - for your customer, it is now an expectation rather than a luxury. Leapfrog the competition and discover what the industry experts are doing to game CX and deliver a quality personalized experience to their customers.

1 month, 2 weeks ago

Related Articles - Hotels

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During the tough times brought on by COVID-19, Accor has stepped up to the plate with a variety of generous initiatives to help guests in difficult situations. The post Accor opens doors to those in need during COVID-19 appeared first on Hotel Management.

2 hrs, 35 mins ago
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e-forecasting.com's economic Leading Analytic, eLA™, a composite of seven forward-looking predictive analytics, fell 4.2 percent in March, following an increase of 0.1 percent in February. Only two of the seven components – individually modeled by data science techniques - had a positive…

6 hrs, 10 mins ago
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IHG has successfully completed the sale of its leasehold interest in Holiday Inn Melbourne Airport to Pelligra Group, owners of upcoming Holiday Inn Melbourne Werribee and Holiday Inn Melbourne Richmond.

6 hrs, 50 mins ago
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HVS Report - An Invasion of Business Like Never Before - By Ajay Mehtani , Dipti Mohan

6 hrs, 56 mins ago
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Whilst the Covid-19 pandemic ravages Europe and takes a particularly heavy toll in Spain, it is important to evaluate how the reliance of this country on international visitation might shape the recovery of its two main urban markets once the pandemic subsides.

7 hrs, 6 mins ago
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With global travel almost at a standstill, the latest results of the Henley Passport Index offer disturbing insight into the indiscriminate havoc caused by the COVID-19 pandemic.

8 hrs, 7 mins ago
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Travel Intentions Pulse Survey - Impact of COVID-19

10 hrs, 7 mins ago
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Last week was perhaps one of the most challenging weeks yet of the COVID-19 crisis, especially for the North American travel and tourism industry. Yet, despite staffing furloughs and restructuring, signals remain that there is a light at the end of this tunnel and travel brands should prepare to optimize…

10 hrs, 27 mins ago
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Red Roof is donating a limited number of available rooms for essential workers

10 hrs, 34 mins ago
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AHLA’s 'Hospitality For Hope' Initiative Connecting Hotels To Health Agencies To Provide Temporary Housing For Emergency And Healthcare Workers Or As Alternative Care Sites

10 hrs, 39 mins ago
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