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One area showing significant variation in customer experience is the vehicle pick-up process. While overall satisfaction scores are 33 points higher when customers get their vehicle in 15 minutes or less, that happens just 64% of the time.

9 months ago

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Safety measures are in place at stations and onboard trains for customers and employees.

12 hrs, 51 mins ago
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Bob Barton, president of global mobility for RentalMatics and Chris Brown, executive editor of Auto Rental News, will share their views on today’s car rental industry during the live YouTube show on Tuesday night.

20 hrs, 51 mins ago
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In downgrading Avis Budget's rental car ABS, the ratings service shared a candidly pessimistic outlook for the return of travel demand and the car rental industry as a result of the coronavirus pandemic.

1 day, 9 hrs ago
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Prospective Spiffy franchise owners gain the benefits of joining a company with established practices from years of experience.

1 day, 12 hrs ago
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Along with ABG, the coalition includes RB, which is the maker of Lysol, and a team of medical professionals from leading institutions, including Columbia University, with expertise in public health, COVID-19, and other infectious diseases.

1 day, 12 hrs ago
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In an interview with CNBC, Avis Budget Group’s CEO Joe Ferraro was asked about how the company transitioned into the coronavirus environment and how the Hertz bankruptcy might affect Avis.

4 days, 8 hrs ago
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Advantage has suffered three bankruptcies and ping-ponged from five ownership groups with wildly divergent goals. Yet a slimmed down Advantage under entrepreneurial ownership just might have a chance.

6 days, 8 hrs ago
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Wholesale used vehicle prices increased 8.95% month over month in June, bringing the Manheim Used Vehicle Value Index to 149.3, a 6.3% increase from a year ago and a new record-high for the Index.

6 days, 9 hrs ago
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Currently available at airports in Las Vegas and Bozeman, Mont., Blacksford has plans in place to expand into a dozen or more airports over the next two years, including Denver International Airport in July 2020.

1 week ago
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Commercial fleet sales from nine manufacturers totaled 53,628 in June 2020, representing a 26% decrease when compared to the same time last year, though the declines are not as significant as seen in the last two months, which were both more than 65% drops.

1 week ago
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